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Police DepartmentFrequently Asked Questions (FAQs)

When should I call 911?
You should call 911 for emergencies only. An emergency is when IMMEDIATE Police, Fire, or AMBULANCE assistance is necessary.

When you call 911 be prepared to answer the following questions:

Stay calm and be prepared to answer a list of questions concerning your emergency.

What should I do if I am involved in a motor vehicle crash?
If you are involved in a minor accident, no one is injured and the vehicles are drivable, move your vehicle to the untraveled portion of the roadway if possible. Cars left in the roadway contribute to traffic hazards. Call 911 and DO NOT leave until you have spoken to a police officer.

How do I check the status of my case?
If you want information on your case you can contact the officer who initially took your report. If it is a case that requires considerable resources, it will be reassigned to the investigative division and an investigator will contact you.

Under normal circumstances, the officer or investigator will notify you or any important developments in your case. We encourage you to maintain contact with the police department and call if you have any questions regarding your case.

What do I do if I see a rabid or suspected rabid animal?
If you see an animal that appears to be rabid call 362-8661 and report the location of the animal. DO NOT TRY TO CAPTURE THE ANIMAL. Animals with rabies will show behavioral changes, they can be excited, aggressive, depressed or lethargic. They may be uncoordinated and unfocused on the activity or presence of humans around them.

Some animals that carry rabies are raccoons, foxes, and bats. These animals, which normally avoid humans, are nocturnal and it is unusual for them to be out in daylight hours.

If you are bitten by a domestic animal, North Carolina state law requires that it be reported to the police department.

What do I do if I find or see a stray animal?
If you locate a stray animal, call Wake County Animal Control at 919-250-1475.

Where do I go to have a child restraint system (car seat) installed?
The police department, the fire department and the Rescue Squad all have members who are certified to install car seats. Please call one of these locations to set up a time to have your seat installed.

Where can I have my fingerprints taken and a criminal background check done?
Fingerprinting and criminal background checks are done at the City County Bureau of Identification located at 330 S. Salisbury St, Raleigh, NC. 919-856-6300.

How do I pay off a parking ticket?
Parking tickets can be paid at the town hall and placed in the night drop box or inside at the finance department. If paid inside, they must be paid between 8am and 5pm Monday through Friday.